Privacy Policy

Cellar Key Ltd ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights. It applies to this website and our dealings with you as a customer or enquirer.

What we collect

Information you give us directly: your name, email, phone number, delivery address, order and enquiry details, and any message you send. Basic technical data such as your browser type and pages visited may be collected to help the site work and improve.

How we use it

To respond to your enquiries, process and deliver your orders, arrange payment, provide customer support, keep records required by law (including for alcohol duty and tax), and, where you have asked us to, send you occasional updates about wines.

Lawful basis

We process your data to perform our contract with you, to comply with legal obligations, and, for optional marketing, with your consent. You can withdraw consent at any time.

Sharing

We share data only as needed to serve you: with our bonded warehouse and delivery partners, our payment provider, and professional advisers, and where required by law. We do not sell your data.

Retention

We keep personal data only as long as necessary for the purposes above and to meet legal and accounting requirements.

Your rights

You have the right to access, correct, or request deletion of your data, to object to or restrict processing, and to data portability. To exercise any of these, email simon@cellarkey.wine. You may also complain to the UK Information Commissioner's Office.

Cookies

See our Cookie Policy for how we use cookies.

Contact

Cellar Key Ltd, South Lodge, Kidbrooke Park, Forest Row, East Sussex, RH18 5LG. Company No. 12452481.